Get driving directions Flights from City of Derry – London Stansted and return are operating on a reduced service. Tests must be booked in advance through the test provider. The airport has introduced new health and safety measures, Bus services are available from Belfast Europa Bus Centre to Dublin Airport on a reduced timetable – see the. If do not want to accept a refund credit you can apply for a refund; however, TUI will only process a refund for you once you have received your refund credit. Translink Dublin ServiceIt is important that customers book their travel in advance to secure a seat. You should contact your airline to do this. If you are denied boarding because you don't have a qualifying negative COVID-19 test, or your negative test comes in too late to travel, airlines may rebook you according to the terms and conditions of your ticket, but you will not be able to claim compensation for denied boarding under EC Regulation 261/2004. You must complete the voucher application before your check-in deadline. Taxis will now take a maximum of four passengers instead of the usual six. Normal amendment fees will apply for any date or name changes, once a new booking has been confirmed. You may incur cancellation charges or lose your deposit if you make a hasty decision. up to 48 hours before the pick-up time. Yes, the driving distance between Dublin to Belfast is 106 miles. ATOL is a UK financial protection scheme and protection applies to most air package holidays sold by UK travel businesses. Following a meeting of the Northern Ireland Executive, lockdown restrictions in Belfast and Northern Ireland will remain in place until 1 April (with a review on 18 March). Holiday vouchers are not the same as RCNs and do not come with the financial protection of ATOL or ABTA. The FCDO currently advises that travel from the UK should not be undertaken except with a legally permitted reason to leave home. If your trip has been cancelled because of the change in FCO advice: If possible, postpone your holiday or travel arrangements, don’t cancel: This will mean you have a holiday to look forward to in the future, and it will help your travel provider maintain its cash flow through the short-term challenges. For the full of safety measures on-board, embarking/disembarking and at terminals, see. When you arrive into the Republic of Ireland from overseas you must: Journeys between Northern Ireland and the Republic of Ireland, and from the Republic of Ireland to Great Britain are exempt from testing. This is the case even with the current UK FCO advice against all non-essential international travel, the current Northern Ireland Government restrictions on non–essential movement, and ongoing travel restrictions in other countries. Translink’s normal refund policy applies for most bus and rail tickets but specific arrangements are in place for refunds during the COVID-19 emergency for mLink, aLink, Cross Border and Enterprise services and NIR weekly and monthly tickets. You should consider very carefully whether to accept an alternative booking or a voucher. Fonacab also provided guidance for customers on what they need to do to have a safe taxi cab journey, which you can view on. Where customers are affected by any programme changes, Jet2 will be contacting them to discuss options, including rebooking with no admin fee, a Refund Credit Note or a full cash refund. • holidays cancelled from 1 September to 31 October 2020 will be repaid by 20 November 2020 The Belfast City – Teeside route was terminated on 11 Jan 2021. The award recognises industry best practise in relation to health and hygiene measures put in place as a response to Covid-19. To redeem your Refund Credit Note please enter your code in the “credit note” box on the payment page when booking your flight at. To assist with capacity management on the Belfast – Dublin Airport/Dublin Coach route, it is proposed to sell single tickets only for ‘walk-ups’ when Translink will commence sole operation following the withdrawal of Bus Eireann from this service. All passengers should wear face coverings in the terminal. Re-book for another flight operated by Wizz Air on the same or – if necessary – a comparable route, at the earliest opportunity, subject to availability of seats if there is no lockdown of the airport or air travel in the given country; Credit the full value of the payment for the cancelled flight plus 20% of the fare paid for the cancelled flight, including, if applicable, the return sector on the passenger’s WIZZ Account. Since Monday 10 August 2020, the ferry is operating a full timetable. (please bring your own water bottle. Travel to be restricted into and out of Dublin under new lockdown proposals National Public Health Emergency Team discuss putting Dublin into 'Covid Level 3' with further added restrictions The new rule will apply to all passengers in public areas, however, exemptions will apply for those who are not able to wear a face covering for specific medical reasons and children under the age of 13. If you do not have proof of a qualifying negative COVID-19 test within this timeframe, and if you do not qualify for one of the limited number of exemptions to the pre-departure testing requirement or have a reasonable excuse, your airline will deny you boarding to your flight. This Refund Credit Note can be used to book another holiday at a later date and, in the meantime, it is protected by ABTA/ ATOL if your original booking had that protection, so you would be reimbursed if the travel company failed financially. Only two passengers are allowed per journey. For more information visit Translink's website. It is illegal to travel abroad for holidays. The December 2020 travel ban is now lifted and Aer Lingus are operating flights between Great Britain and the Republic of Ireland. For those customers who received the voucher and do not wish to accept it, you can request a cash refund. Will there be government restrictions in place, whether in the UK or at a foreign destination, which may restrict your ability to travel at the new time that you want to book new flights using the voucher? You must not travel outside the Common Travel Area unless you have a legally permitted reason to do so. Is there any mention of what will happen if the airline becomes insolvent? Where a caravan park is housing people who would have nowhere to live or is providing accommodation to key workers or vulnerable groups, they should stay open to those groups only and not remove them from their homes. Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. Passengers should check directly with their airline for details. TUI will also give you a separate booking incentive up to 20% if your original booking was for a package holiday. A number of other measures including more regular disinfecting all equipment and increased contactless payment options have also been introduced. • holidays cancelled before 1 September 2020 will be repaid by 30 October 2020 The first thing to reiterate is that the law is absolutely clear that you are entitled to a cash refund if your flight is cancelled by the airline. Some airlines are also offering vouchers if a passenger wants to cancel an existing booking. In Northern Ireland, the body that enforces the Package Travel Regulations is the Northern Ireland Trading Standards Service. The Hull to Zeebrugge routes is operating for freight only. We will advise when the service becomes available. If you are booked to travel between now and 16 May 2021 your holiday is cancelled and TUI will contact you in departure date order. You need to rearrange your flights within six months of receiving it. Visit British Airway's website for more information. • The Airporter service operates between Derry and Belfast. You may not have to self-isolate when you arrive in Northern Ireland, if you are returning from certain countries. Any passenger whose flight has been cancelled can also move to these operating flights, subject to availability. ), Specific measures to ensure the safety of all staff, only travel if you have an essential reason to do so, catch coughs and sneezes in a tissue and dispose of after use, if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering, if putting on, wearing or removing a face covering would cause you severe distress, if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate, if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others, if you need to eat, drink, or take medication you can remove your face covering, if you are asked to remove your face covering by a police officer or other official. Bookings can be made via Translink Contact Centre or Translink's website and journey planner. Yes, however this only applies within the terminal building. The Civil Aviation Authority (CAA) is providing useful information for travellers who have had their plans affected. If your booking needs to be cancelled due to COVID-19 Government imposed travel restrictions Steam Packet Company will refund your booking within 30 days. See Translink for timetable information. If an airline offers you a voucher for a cancelled flight, check the terms and conditions with the airline. If you are already within the four hour window, you can contact the airport on airportparking@bca.aero, providing your full name and booking reference, for further information and clarity on your options. Once the voucher expires, any remaining balance will be refunded in cash. There is limited space in the car park at the SSE Arena since it is being used as a drive through test centre so the public are strongly encouraged not to drive there. snacks, confectionery, travel accessories and health & beauty essentials. Further information on vouchers can be found on the Ryanair website. See below for full details The Civil Aviation Authority (CAA) is providing useful information for travellers who have had their plans affected. The following services will be suspended until further notice: Translink is advising passengers to book their cross border journeys in advance. When the use of a car is necessary, the government says that you should avoid car sharing with anyone from outside your household or social bubble. Tourists arriving in Dublin Airport will be free to travel to their destinations in other counties while the Capital is in lockdown, it has emerged. They became the first airport in Northern Ireland to achieve an airport health accreditation certificate by the Airports Council International (ACI) for its extensive COVID-19 safety measures. If you are occupying a holiday caravan and believe that you have a genuine reason, that falls within the government exemptions, as to why you are unable to return to your main home, you should contact the park owner by phone or in writing at once and explain your situation. All services are suspended until further notice, including Newry-Belfast, Newry-Dublin and University services. More information on the different options available for your booking is available on, only contact their support teams directly if you're due to fly in the next 72 hours, More information on the latest travel updates is available on, If your flight is cancelled, you can rebook or claim a voucher to the value of your booking. Currently the length of time airlines are taking to pay a refund varies but there is likely to be a considerable wait. Imtac runs a website called Accessible Travel NI, which lists information about accessible travel and transport in Northern Ireland. It is open for a limited schedule of EasyJet flights. • The Airport Express 300 is operating on a reduced schedule. If, as well as seeking a refund of pitch fees, you were to give notice to the park owner to terminate your agreement, this would mean that you would lose your entitlement to keep your caravan on the park. From the latest novels to the hottest magazines, tasty food to thirst-quenching drinks and from travel essentials to the latest digital accessories, WHSmith has got that special something for everyone. Residential parks are allowed to stay open. You MUST check with your airline for their rules on the wearing of face masks / coverings. For more information visit Translink's website. No credit is given if the new far is lower and changes must be made at least two hours before departure. Flights booked using vouchers will be subject to the new bookings regular Terms and Conditions. Please remember that this information is subject to change and correct at the time of publish. For more information and exemptions click. Use TUI's shop finder to get more information. Cancelling, amending or rescheduling your flight cannot be actioned at the airport. If your flight has been cancelled, your ticket will automatically be left open as credit for you to use any time up to 30 April 2023. As a gesture of goodwill, if you opt for a flight voucher, easyJet are also offering you one of the following: Further information on vouchers can be found on EasyJet's website. For further information customers can contact the airport via the telephone number or email address provided. If you do need to travel from England, you will need to complete a. Vouchers are non-transferable and non-refundable. The law says your holiday must be protected if you book a holiday with a single travel firm that includes: flights and accommodation (including a cruise), or. There are 2 COVID-19 testing facilities at the airport run by Randox and RocDoc. Talk in the first instance to your travel provider to discuss options. If you opt for a refund credit note, you can choose at any point up to 30 September 2021 to cash it in for a refund instead. Further information is available on the nidirect website. From midnight Monday 23 March, 2020 only essential travel will be permitted to and from Rathlin Island. Return tickets for this route will continue to be sold online through. here. Belfast International Airport continues to follow all government guidance regarding the Coronavirus outbreak. has also produced useful information on the latest position with travel insurance that is available on www.which.co.uk. The Cross-border rail services will also be operated by non-Enterprise trains. Travel advice and information on COVID-19 can be found on the Belfast City Airport. Only one voucher can be used per booking. These guidelines are designed to adhere to the Government guidelines and social distancing rules during the Covid-19 Pandemic, Belfast International Airport (BIA) has achieved its health accreditation certificate from the Airport Councils International (ACI). More information on your available options are available on, easyJet are planning to operate as many flights as possible. The voucher can be used on any British Airways marketed route with a British Airways flight number with the exception of bookings on Sun-Air. For more information on selling your caravan and removal from the park, If you see other people out exercising, remember to keep. Click here for Foreign and Commonwealth Travel Advice The safety and well-being of our staff and passengers is our number one priority. Travel advice and restrictions are being updated regularly and each of the devolved governments in England, Scotland and Wales may issue different guidance so for the months ahead it is important to check their websites for up to date and accurate information. Virgin Holidays refunds The Competition and Markets Authority (CMA) announced on 23 October 2020 that following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. Flights from Belfast City – Southampton are due to recommence from 1 April 2021. may issue different guidance so for the months ahead it is important to check their websites for up to date and accurate information. More information on PTRs can be found by clicking here. To find out if your airline belongs to an ADR or for further information visit the, For flights from the Republic of Ireland you can escalate a complaint to the Commission for Aviation Regulation if you are not satisfied with an airline’s response or you have not received a response within six weeks of making a complaint. If you have any symptoms of COVID-19 you must not travel. Can you travel to view a house during the lockdown? This includes the option to select a different arrival and departure airport within the same country of the original booking if you wish. You should the terms of your travel insurance carefully. Unfortunately, airlines often charge an administration fee to do so, and as the majority of flights from Northern Ireland attract the short haul lower rate of APD (£13 for one way flight), this may be more than the amount of the APD you will get back. They have issued drivers with information on what they need to do. To see what options are available to you and the latest changes, please visit. You should not travel in or out of Northern Ireland unless it is essential to do so. The UK and European law say your holiday must be protected if you book a package. Refunds will be processed in 14 days. FCDO advice can also determine whether or not you are able to get a refund or insurance pay-out if you're due to travel to specific locations. Please note, in line with government advice, it is now a requirement that all passengers wear a facial covering when travelling on public transport, including ferries. Flights can only be rebooked up to 331 days in advance, so if you are looking to fly after that, please wait until flights become available. Answer 1 of 17: We are looking into getting a rental car and driving from Dublin to Belfast in a few weeks. You are not automatically entitled to a refund from your travel operator if you want to cancel your booking even with the current FCDO advice against all non-essential international travel and the government restrictions on movement within the UK. If you are unsure of walks or trails available to you in your local area, there are plenty of options available on, about Northern Ireland Consumer Week 2021 - Programme of Videos, Travel to the SSE Arena Covid-19 Vaccination Centre, Translink bus and rail services in Northern Ireland, Foreign & Commonwealth Office travel advice, Check with your travel or accommodation companies immediately, If you do not want to or cannot travel, but the flight has not been cancelled, Air Passenger Guidance for travel during the coronavirus outbreak, If my cruise, package holiday or holiday accommodation is cancelled, If I want to cancel my cruise, package holiday or holiday accommodation, Coach Travel to and from Northern Ireland, Before you accept a voucher, here are things you should check first, Before you accept a voucher, here are some things that are uncertain but you should keep in mind, More information on PTRs can be found by clicking here, Advice from ABTA and the recommended steps you should take, https://www.stenaline.co.uk/faqs/coronavirus-advice, www.steam-packet.com/information/coronavirus, www.nidirect.gov.uk/articles/strangford-ferry-timetable, sites.google.com/view/coronavirusguidance/journey-safety, https://www.britishairways.com/en-gb/information/help-and-contacts, https://www.caa.co.uk/Our-work/Newsroom/COVID-19/, https://www.ryanair.com/gb/en/useful-info/help-centre. Our car parks are the only facility in the locality where drivers park and secure their own vehicles and they are not driven and parked by a third party. For bookings made directly with Virgin Atlantic only. It is advised that customers do not use Facebook or Twitter when looking for travel or booking assistance. Choose a voucher for the full value of your ticket. To see what options are available to you and the latest changes, please visit easyJet's website. The airport has introduced new health and safety measures, visit the City of Derry website to find out the new measures. This states that a consumer can expect a refund where a consumer cancels, or is prevented from receiving any services, because Government public health measures mean they are not allowed to use the services. The 109A service between Crumlin and Antrim remains operational. Existing reservations can be cancelled or amended for free on the Enterprise website or using the Enterprise app. Booking modifications and cancellations are free of charge. Click here for more information. British Airways are operating a reduced and dynamic schedule due to the current travel situation. Ryanair will notify customers of any changes in writing. For more information visit the City of Derry website. You can view the latest list on Gov.uk website. Translink and the Department for Infrastructure are providing the following free transport options: Car parks within the city centre can be used for park and walk, or to link with the free shuttle service from Europa Buscentre. Voucher offer for passengers cancelled flights or: Full voucher terms and conditions are available on Aer Lingus' website. Please help us by ensuring you: Passengers arriving in the UK will be required to share contact details, travel information and may be required to self-isolate for 14 days. More information on travelling to the Republic of Ireland is available on are available on the GOV.uk website. Please note the latest advice from Garda Headquarters, quoted in the Irish Times: “Gardaí at Dublin Airport are enforcing the 5km from home travel limit. ... See the government’s full advice on travel to and from Northern Ireland during lockdown here. Click on the relevant travel company below to view a contact phone number and website. Please note that a fare difference may apply. Date changes and voucher exchanges requested for flight + hotel and flight + car package bookings must be made a minimum of three weeks before departure if travelling after 1 January 2021. If you are unsure of your new travel dates you have the option to leave your ticket open. Can you travel to Wales, Scotland and Northern Ireland from England during lockdown? Belfast International Airport (BIA) has achieved its health accreditation certificate from the Airport Councils International (ACI). Due to a number of governments imposing travel bans on flights arriving from the UK, easyJet are providing many options. G2 Glider services to operate every 15-minutes from the city centre. Are there exemptions to wearing a face mask or covering?? It is essential that everyone continues to: That’s still the best way to protect yourself and others from COVID-19. Please check with your airline for latest updates. BIA has launched a new walk in testing facility at the airport, providing rapid PCR tests for those who require a negative test before travelling on any essential journeys. If you have made a car parking booking directly with the airport and your travel plans have changed you can cancel at any time up to 24 hours before the start on the booking period. The FCDO currently advises that travel from the UK should not be undertaken except with a legally permitted reason to leave home. For flights from the Republic of Ireland you can escalate a complaint to the Commission for Aviation Regulation if you are not satisfied with an airline’s response or you have not received a response within six weeks of making a complaint. There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. For example Aer Lingus are adding 10% of the value of the booked flights to its vouchers. Please do not travel if you are feeling unwell and always follow the latest. Dublin Coach operates a bus from Belfast, Europa Bus Centre to Dublin hourly. Stena Line ferries are reporting that freight and passenger sailings are still operational but capacity has been reduced. Customers who have made a reservation affected by travel restrictions can cancel the reservation at any time or rebook for a later date, without charge. A fee applies for changes made within 14 days before departure, and in both cases you will be required to pay the difference if the new fare is higher. If a holiday caravan park is your current main home then you can stay on-site, as it will stay partially open for residents only.
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